ANALYSIS OF EDUCATIONAL PERFORMANCE IN EDUCATIONAL SERVICES
DOI:
https://doi.org/10.58432/algebra.v4i4.1193Keywords:
administrative performance, educational administration, educational services, effectiveness, efficiencyAbstract
This study analyzes the performance of administrative staff in delivering educational services in schools. The research focuses on the role of administrative staff in educational administration, covering information services, infrastructure, staffing, and student welfare. Using a qualitative method, the study identifies various challenges faced by the administrative team, including a lack of speed and responsiveness in service delivery. The findings indicate that overall performance is satisfactory but requires improvements in efficiency and service responsiveness. Recommendations include additional training for administrative staff to enhance their competence in effectively and efficiently meeting school administrative needs.
Downloads
References
Aedi, Nur. 2016. “Manajemen Pendidik dan Tenaga Pendidik”. Yogyakarta:Gosyen Publishing.
Atik Septi Winarsih &, Ratminto. 2020 “Manajemen Pelayanan (Pengembangan Model Konseptual, Penerapan Citizen’s Charter dan Standar Pelayanan Minimal)”. Yogyakarta: Pustaka Pelajar. Cet. XIII.
Bangun, Wilson. 2012. “Manajemen Sumber Daya Manusia”. Jakarta: Erlangga.
Daryanto, H, M. 2011. “Administrasi Pendidikan”. Jakarta: Rineka Cipta. Cet.8.
Fadlan, Muhammad. “ nalisis Kinerja Tenaga Kependidikan I IN Purwokerto” Jurnal Kependidikan, 4.1 (2015).
Indrawati, Aniek. 2011. “Pengaruh Kualitas Layanan Lembaga Pendidikan Terhadap Kepuasan Pelanggan”. Jurnal Ekonomi Bisnis. Vol. 16, No. 1.
Kasmir. 2010. “Manajemen Perbankan”. Jakarta: PT Raja Grafindo Persada.
Kurnaeli et.al,. “Analisis Kinerja Tenaga Kependidikan Akademik Terhadap Kepuasan Mahasiswa (Studi Kasus Perguruan Tinggi Di Kabupaten Garut ”, Jurnal Wacana Ekonomi, 17.3 (2018).
Marzuki, Mahmud. 2012. “Manajemen MutuPerguruan Tinggi”. Jakart: PT. Raja Grafindo Persada.
Moeherino. 2014. “Pengukuran Kinerja Berbasis Kompetensi”. Jakarta:Rajawali Pers. Edisi Revisi.
Moenir. 2006. Manajemen Pelayanan Umun di Indonesia. Jakarta: Bumi Aksara. Cet. 12.
Nawawi, Hadari. 1989. “Administrasi Pendidikan”. Jakarta: CV Haji Masagung.
Prihatin, Eka. 2011.”Teori Administrasi Pendidikan”. Jakarta: Alfabeta.
Purwanto, Sigit Http://tata-usaha.blogspot.com/2010/06/pengertian-tatausaha.html?m=1 ,
Putra, HE. 2016. Universitas Medan Area http://repository.uma.ac.id/bitstream/123456789/841/5/128320151_file5.pdf.
Rusyidi, Ananda. “Profesi Pendidikan Dan Tenaga Kependidikan” (Medan: Lembaga Peduli Pengembangan Pendidikan Indonesia, 2018).
Sutisno, Oteng. 1989.”Administrasi Pendidikan Dasar Teoritis Untuk Praktek Profesional”. Bandung: Angkasa.
Teguh Ambar dan Rosida. 2015. “Manajemen Sumber Daya Manusia Konsep, Teori dan Pengembangan Dalam Konteks Organisasi Publik”. Yogyakarta: Graha ilmu.
Uno B. Hamzah dan Nina Lamatenggo. 2012. “Teori Kinerja dan Pengukurannya. Jakarta: PT. Bumi Aksara.
Zakhiroh, Rufqotuz. 2017. “Pengaruh Kinerja Tenaga Administrasi Sekolah Terhadap Lualitas Layanan Administrasi Non Akademik”. Jurnal Didaktika:Pemikiran Pendidikan. Vol. 19. No.2.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Tamimi Mujahid, Tengku Darmansah, Aliyyah Putri Azzhara, Rifda Ramadina, Alfi Hafifah Habibah

This work is licensed under a Creative Commons Attribution 4.0 International License.


